On top of the nightly rate (in our case $2000 for a Meadow Home, including food and beverage) a resort fee of 20% is applied to all fees for lodging, food and beverage charges (in our case $400 per day).
Despite a wonderful setting we wouldn’t go back to Paws Up. Rates and fees are extremly high, but compared to other luxery resorts not justified. You don’t get what you pay for. And an unresolved and unpleasant problem is the gratuity topic.
Not worth the money
Unfortunately, as a guest you are in the middle of an unresolved problem regarding gratuities. This negatively impacts the experience one has at the resort.
Resume:
Place should be called “Hold Up”; It is way overpriced and certainly over rated for what it was. Be careful, here folks. The prices they post online are about 60% of what you’ll end up paying. There’s taxes, of course, then a 20% guest services fee or a resort fee—they tell you on the phone that the 20% uncharge is for tips. But wait, there’s more. If you want to take an hour horseback ride, that’ll be $200. ATV ride? Bend over: that’s another $350 or so. Wine at lunch? $22 bucks. Wanna shoot a .22 cal rifle? That’s $150 partner. Poorly run, the help is young, attentive, well-intentioned, but not well trained. The kids are running the place and the owners are counting their money. Our walking guide got lost on the trails and a raft guide (who’d started the week prior) flipped the raft: both guests in the boat made it back safely. Then the boat flipped it again. The raft guide was scared silly. Want the Montana glamping experience? Set up a tent in your living room and order out. Keep your money in your pocket. But you want to know something? The place is booked solid all summer. They have to be doing something right or this is the tippy top of the market. One or the other. Either way I’ll not darken their door again. Seriously, $16 THOUSAND dollars and these folks have the balls to charge $22 for a glass of wine at lunch? Who’s whining now? I guess that would be me….
But:
The place, the accommodation and the whole environment is very unique and beautiful. Staffers are exceptionally friendly and keen to give you a pleasant stay. The food is of good quality and the activities versatile (although over-priced).
Outstanding accommodations, Great activities, Breakfast/Lunch/ are to die for!!! Great place for friends and family alike!
Here are the facts:
The best example for this confusion is the check you get after each meal. On the check there are three suggestions for gratuities (16%, 18% and 20%) based on a assumed amount for food and beverages (e.g. 3-course dinner $305 for two adults and an 8 year-old plus $60 for beverages -> see photo). If you order something that is not covered by the drinks or meal plan, like a bottle of wine, you will be charged 20% resort fee plus the suggested 16/18/20% gratuities.
When asking management about the tipping policy we were told that staff gratuities are much appreciated, but never expected. When asking the staffers, they say they expect gratuities... It is unclear how much staffers receive of that 20% resort fee, if anything.
Hands down, the best experience I have ever had for a vacation. Customer service was top notch, food was beyond tasty, accommodations were fantastic and the activities were a blast! Cannot wait to go back!! Management was so friendly and hands on, which I love! Thank you Paws Up for an amazing time and I hope to see you again soon!
My friend and I were at the resort for Kate McDermott's art of the pie. It was wonderful and Paws Up has thought of everything. Upon checking in, we didn't drive at all as they have a car service available to deliver you anywhere on the ranch. The food was marvelous. Would recommend it highly!
During our stay we had several conversations about that issue with staffers, the management and other guests (which shouldn’t be the case during a suposedly relaxing stay at a costly resort). This issue is a sad fact and could easily be resolved. We hope the management will follow through on their promise to review their tipping policy and change their approach.
First, the positive:
The Resort At Paws Up is a US Lodging based in Greenough, Montana. The Resort At Paws Up is located at 40060 Paws Up Rd, Greenough, MT 59823, USA.
Please contact with The Resort At Paws Up using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find The Resort At Paws Up opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.